For New Patients

What to expect at your first visit

Our Commitment To You

We make every effort to provide a fun, friendly and caring environment for our patients at Jones Family Orthodontics. We look forward to getting to know each of our patients and creating beautiful, healthy smiles.

We realize that orthodontic treatment involves an investment of both time and finances. Therefore, we offer each new patient a complimentary one-hour exam. When you first arrive at our office, you will be greeted by one of our staff members. Our patient care coordinator will provide you with an introduction to our office and take you on a tour of our facility. For most patients we will recommend taking a complimentary digital panoramic x-ray, which gives Dr. Jones important information about your teeth. We ask that you bring the completed health history questionnaire, which we will review with you as well as discussing any concerns and goals that you may have for your teeth and bite.

Dr. Jones will complete a comprehensive exam of the teeth, bite, and face. He will discuss his findings as well any current or future treatment recommendations. Our patient care coordinator will discuss the orthodontic appliances that may be used in your treatment, the estimated length of treatment time, and the financial investment involved as well as the payment options we offer in our office. You will be able to schedule appointments and/or bring the information home so you can make an informed decision about your orthodontic treatment. We will also help coordinate appointments with your general dentist or other dental specialists that may be part of your care.

For some new patients, the timing may not be right for us to begin your orthodontic care. If this the case, we will help you understand what might be recommended in the future and when. We will help you to schedule future appointments so we can monitor your growth and tooth development until time is ideal to begin orthodontic treatment.


We don’t believe in any hidden costs in your orthodontic care and we offer several payment options to help make orthodontic treatment affordable. Our most popular payment option is our convenient In-Office Payment Plan, which has a low down payment, and no interest monthly payments for the term of your orthodontic care when we set you up on automatic direct debit. If full payment is made at the onset of treatment, we will offer a courtesy discount. (If you have insurance, we will offer a discount for payment of your portion of the fee that will not be covered by insurance.)
We are sensitive to the fact that people have different needs in fulfilling their financial obligations and we do our best to work with each patient to make this process easy.


If you have insurance, we will help you to determine the coverage you have available and we will do our best to answer any insurance questions you may have. We also accept assignment of benefits from most insurance plans, and file the necessary papers to the insurance company to maximize your orthodontic benefits.

Regular Appointments

When committing to orthodontic care, patients are committing to a special relationship with the orthodontist and his entire staff. Communication between the patient, their family, the general dentist and the orthodontic team is vital to the ultimate success of treatment. We believe that open, honest communication helps patients make informed decisions, and we want them to feel comfortable and knowledgeable about their treatment and our office.
During active orthodontic treatment, we will need to see you regularly. Most of your appointments will be scheduled at regular 4 to 8 week intervals and will take about 30 minutes.
At the end of each appointment a staff member will communicate your progress, let you know what to expect and give you any special instructions that may be necessary. We encourage our patients to ask us any questions they may have throughout treatment.
Patients are seen by appointment only. We make every effort to be on time for our patients.



14650 N. Kelsey St. Suite 109
Monroe, WA 98272

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Appointment Request

To schedule an appointment, please complete and submit our request form. Our scheduling coordinator will contact you soon to confirm your appointment.